WebNICE CXone. Score 8.6 out of 10. N/A. NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system. N/A. WebWith NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business met...
Schedules - Genesys Documentation
WebJul 8, 2024 · Clarabridge. Clarabridge's CX software is the platform that houses CX Analytics and CX Social. CX Analytics allows users to listen to customer service conversations, including voice conversations that Clarabridge transcribes. CX Social is the social media listening and engagement product that analyzes the sentiment, tone and … WebA complete CX platform for every CXi journey. Only CXone delivers CXi – frictionless CX interactions across the end-to-end journey. Connected. Intelligent. Complete. ... One Experience. Connect like never before with smarter, more meaningful experience for contact center employees and the customers they serve every day. knife river asphalt
Pros & Cons of NICE inContact CXone: Analysis of a Top Call Center
WebIntegration Overview. CXone WFO Pro is a product suite that can include one or more of the following applications: QM Pro. WFM Pro. Recording Pro – Contact recording solution that stores recordings on premise but stores their metadata in the cloud; often used together with QM Pro. This section explains how to integrate Uptivity with Recording ... Webnice .com. NICE is a New York Metro based, public, global company with operations around the world. It specializes in contact center software (NICE CXone), artificial intelligence, digital and workforce engagement management solutions . The company serves various industries, such as financial services, telecommunications, healthcare ... WebApr 4, 2024 · IEX WFM Integrated. Reported contact counts were inaccurate when emails and a call were handled at the same time. (INT-39968) ... The date range for the DFO thread search didn't work if more than one channel was selected. (DE-40443) Outbound emails were marked with the wrong start time. (DE-40307) knife river asphalt albany